What I do.

Three services that cover what most small business owners need. Pick the one that sounds like you, or scroll for the detail.

Inbox, Diary & Admin

The day-to-day stuff that quietly eats your time.

From £35 / hr

Email Marketing

A newsletter that goes out, set up properly in MailerLite.

From £35 / hr

Tech & Website Support

The technical bits. Email deliverability, DNS, sites, fixes.

From £55 / hr

Service one

Inbox, Diary & Admin

Done well, ongoing, in the background. So you can stop being the inbox-and-diary person and get back to running the business.

  • Inbox. Checked daily (or twice daily). Urgent flagged, non-urgent sorted, replies drafted or sent where I can.
  • Diary. Appointments booked, conflicts caught early, reminders set, the calendar kept honest.
  • Client communication. Replies and follow-ups handled on your behalf so you’re not stuck in your inbox.
  • Documents and research. Documents written or formatted, research pulled together, proofreading, basic spreadsheets.
  • Invoices and suppliers. Invoices chased, suppliers dealt with, the chasing-up nobody enjoys.
  • Travel and bookings. Trains, hotels, restaurants, appointments. The personal admin that bleeds into business.
  • Light Canva work. Social posts, flyers, simple graphics. Not full brand design, enough to keep things moving.

Monthly retainers

5 hrs / mo

Gentle Support

£175

per month

10 hrs / mo

Hands On

£350

per month

15 hrs / mo

Belt & Braces

£525

per month

All retainers are billed monthly in advance at £35/hour. Hours don’t roll over. Need a different shape? Get in touch and we’ll build a custom one.

One-off

Ad-hoc support

3 hour minimum, paid up front. Useful before committing to a retainer.

£35 / hr

Inbox Detox

Up to 5,000 emails sorted, archived, unsubscribed, filed.

£175

Read Marco’s case study

Service two

Email Marketing

A newsletter that actually goes out. Set up the right way in MailerLite, with proper domain authentication so emails reach inboxes, not spam folders.

  • MailerLite setup. Account configured, domain authenticated (SPF, DKIM, DMARC) so emails land in inboxes.
  • List import and segmentation. Subscribers brought in cleanly, segmented if useful, tagged for future campaigns.
  • Branded template. A newsletter template that matches your brand, ready to drop content into each month.
  • Signup form. Form set up on your site so people can subscribe without you doing anything manually.
  • First newsletter. Built and sent with you, so you’ve got a working example to copy from afterwards.
  • Ongoing management. Optional. I can take over monthly newsletter sending if you don’t want to do it yourself.

Pricing

MailerLite setup

Account, authentication, list, template, signup form, first newsletter. Around 2 weeks.

£350

Ongoing management

Monthly newsletter sending. Priced on frequency and how much I write versus you provide.

From

£35 / hr

Service three

Tech & Website Support

The site you have, the email that should be working, the tools that need setting up right. Too fiddly to sort yourself, not big enough to hire an agency for.

  • Email deliverability. Emails landing in spam, SPF, DKIM and DMARC setup, sender reputation.
  • DNS and domains. MX records, A records, CNAMEs, subdomains.
  • WordPress. Errors, white screens, plugin conflicts, broken updates, security issues.
  • Site migrations. Moving between hosts without downtime, broken links or lost emails.
  • MailerLite and email tools. Setup, integration, deliverability.
  • Google Workspace. Setup, migrations from other providers, business email on your domain.
  • The smaller stuff. SSL certificates, contact forms not sending, speed issues, mobile layout problems.

If you don’t have a site yet and you need a small business website built, that’s something I can do too. Just ask, and I’ll let you know what’s involved.

Ad-hoc

Hourly support

For anything that doesn’t fit a fixed-price job. 1 hour minimum.

£55 / hr

Fixed-price jobs

Email deliverability fix

SPF, DKIM and DMARC checked and sorted. Before and after test results shared.

£175

Google Workspace setup

Business email on your domain. MX records, authentication, migration if needed.

£125

Website migration

Move your site to a new host without downtime, broken links or lost emails.

£300

MailerLite setup

Same as the setup under Email Marketing, listed here for the technical search.

£350

If you rely on email for quotes, proposals or invoices, I’d recommend Google Workspace (from £7/user/month, paid to Google). Better deliverability, better filtering, calendar and file storage included.

Read Nikki’s case study

Not sure which one fits?

Tell me what’s wrong and I’ll tell you what makes sense, even if that’s not me.

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